Business Conversation

Kelompok :

1. Chintia Devi Gailea 21216138

2. Dina Agusti Astriani 22216069

3. Feby Anggun Nuralif 22216763

4. Ismayagita Cipta Rifinaya 23216616

5. Syahfita Nurulita Wael 27216229

Chintya : Good Morning Miss

Ita : Good morning. What can I do for you miss?

Chintya : I need to wash all of my clothes here.

Ita :  Ok miss. Here the cost washing clothes is Rp. 6.000 per kilos.

Chintya : How long that will finish?

Ita : It takes three days.

Chintya : Oh ok that’s good.

Ita : Can you give your clothes please, I will weight them.

Chintya :  Sure, here it is miss.

Ita : The total of your clothes are 2 kilos. So you have to pay Rp. 12.000

Chintya : Ok miss, here is the money.

Ita : Ok Thank you

Chintya : Is there any delivery service in this laundry?

Ita : Yes, there is also delivery service here. The cost is Rp. 10.000 if you live around Depok city and you only have to pay Rp. 5.000 if you live in Kelapa Dua.

Chintya : Oh that’s a good offer. I live in Kelapa Dua beside Lawson and this is Rp. 5.000 for the delivery payment.

Ita : Ok your clothes will be delivered at 4 pm. Thank you very much and have a nice day.

Chintya : Yeah, your welcome

(THREE DAYS LATER AT 5 PM)

Chintya : Excuse me.

Ita : Hello, what can I do for you miss?

Chintya : I washed my clothes here three days ago but some of my clothes were broken and my scarf was gone.

Ita : May I know the details of your broken clothesand the missing scraf?

Chintya : There is burned hole on the sleeve of my blouse and get faded on my white t-shirt. I also my mustard scarf.

Ita : Oh I am sorry to hear that. I will ask my staff about this first.

***

Ita : Hey come here please I need to talk to you guys.

Naya : Yes, what happened?

Ita : one of our customer complaining about our servicess some of her clothes was broken and her mustard scarf was gone. Did you guys make a mistake?

Feby : Yesterday, I was ironing her blouse then I got a call, when I came back I’m shocked because her blouse already got a burned hole. I didn’t realize If I hadn’t moved the iron. I’m very sorry for my negligence.

Naya : I did mistake yesterday, I’m not focus on my work until I don’t realize if I put a wrong t-shift color in washing machine. I’m so sorry because of my bad work.

Dina : I’m sorry miss I think I made a mistake by packing the scarfon another customer’s clothes.

Ita : Hmm… you guys made  a big mistakes. I will give you a chance but if you make a mistake again I might fire you. I hope you guys wont do the same mistakes anymore.

Feby, Naya 

& Dina :  Thank you miss

**

Ita : I’ve asked my staff about this problem and we sincerely apologize for our negligence.

Chintya : I don’t care whether all of you make a mistake or not. I just want you to be responsible for the losses that I get.

Ita : ok miss, what if I giving same money worth the priceof those clotes and I will return your laundry money ?

Chintya : hmm ok, I accept it. The price of an the clotehs is Rp 200.000

Ita : ok this is Rp 217.000 for your losses, laundry and delivery service.

Chintya : ok, thank you but sorry I have to go now.

Ita : ok miss, once again we apologize for the mistakes that we made. Have a nice day.

Chintya : its ok, have a nice day.

Commonly misused words:

1. Here

2. Hear

3. Then

4. Whether

5. Accept

Confusing related words 

1. Good

2. Hope

3. Might

4. May

Prepositions :

1. around

2. At

3. On

4. Of

5. To

6. About

7. Until

8. By

9. Beside